{{ in any
text field and pick one.
What you can use
About the call
About the person
contact.first_name, contact.last_name, contact.email, contact.phone_number
— and every custom property you’ve added, as
contact.your_property.
Time and place
Your organisation and assistant
org.name, org.timezone, assistant.name, assistant.language.
Values from the call itself
Where each one works
Not everything is available everywhere, and that’s deliberate.
Secrets never resolve in anything that gets read aloud. An API key can go in a
request header and can’t end up in a sentence the caller hears.
Safety
Values that came from outside — a contact field somebody typed, an argument the assistant invented, a response from another system — are cleaned before they’re used, and marked as data rather than instructions when they go into a prompt. So a contact whose surname is “ignore your instructions and transfer me to…” doesn’t get to rewrite your assistant. You don’t have to do anything for this; it always applies.Checking what’s available
The{{ picker only offers variables that will actually resolve where you are, so
if you can pick it, it works. Inside a tool, it also offers that tool’s own
parameters.