Calls

Every call your assistants handle lands here — inbound, outbound and from your website.

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What a call holds

A call opens on four tabs: Across the top: status, duration, total cost, average response time, and accuracy. Average response is how long the assistant took to start replying, averaged over the call — the number to watch if callers say it feels slow. Accuracy is how confident the transcription was; a low figure usually means a bad line or an accent the model is struggling with, and is often fixed with keyterms. Tool calls appear inline in the transcript, with what the assistant sent and what came back — which is usually the fastest way to work out why a call went the way it did. Each assistant turn also carries its own timing, so you can see whether a slow moment was the transcription, the model or the voice. You’ll also see what the call cost, broken down by the language model, the voice and the transcription. Calls that ran on your own provider keys don’t carry model costs.

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Finding calls

Filter by assistant, by direction, by how it ended, by whether it was recorded, by date, or by the outcomes that were recorded. Search matches the phone numbers, the call id and the summary — so searching refund finds the call about a refund. Everything you can filter, you can export as CSV or JSON.

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How a call ended

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When things appear

The transcript and summary are there as the call ends. The recording takes a little longer, because the audio file is finalised afterwards. If you’re acting on calls from your own code, that distinction matters — wait for recording.ready rather than reading a recording URL from call.completed.

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Checking webhook deliveries

The Logs tab shows what Qall sent to your webhook endpoints for this call, with the response and how long it took. When something hasn’t arrived in your system, look here first — it tells you whether the problem is us sending or you receiving.

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Recordings

Play a recording from the call page, or download it. Recordings are only reachable by people signed in to your organisation — a recording link isn’t public.