call.completed - Qall

The main event. It arrives once the conversation is over, with everything that was worked out during the call.

{
  "id": "4f3c1e8a9b2d4c7e8f1a2b3c4d5e6f70",
  "type": "call.completed",
  "created_at": "2026-10-02T09:14:21.481000+00:00",
  "message": {
    "type": "end-of-call-report",
    "phoneNumber": { "number": "+4930999999" },
    "customer": { "number": "+4930111111" },
    "contact": {
      "id": 1182,
      "externalId": "",
      "firstName": "Jana",
      "lastName": "Albrecht",
      "displayName": "Jana Albrecht",
      "phoneNumber": "+4930111111",
      "email": "[email protected]",
      "timezone": "Europe/Berlin",
      "properties": { "tier": "gold" }
    },
    "summary": "The guest moved a reservation from the 14th to the 21st.",
    "recordingUrl": null,
    "endedReason": "customer-ended-call",
    "durationSeconds": 126,
    "messages": [
      { "role": "assistant", "content": "Elster Hotels, how can I help?" },
      { "role": "user", "content": "I need to move my booking." }
    ],
    "analysis": {
      "summary": "The guest moved a reservation from the 14th to the 21st.",
      "durationSeconds": 126,
      "structuredData": { "needs_follow_up": false, "room_type": "double" }
    }
  }
}

Fields


`phoneNumber.number`	The number that was called, or called from
`customer.number`	The other person’s number
`contact`	The matched contact. `{}` for a withheld number. Your custom properties are under `properties`.
`summary`	A written summary of the call
`durationSeconds`	How long it ran
`messages`	The conversation, in order
`analysis.structuredData`	Your outcomes, keyed by name
`endedReason`	How the call finished

recordingUrl is usually null here. The call ends before the audio file is finished, so subscribe to recording.ready to get the recording.

Using it

This is the event to write into your CRM. analysis.structuredData is already the shape you want — named fields with real values — so you can map it to your own fields without parsing the transcript. Match the person on contact.externalId if you set one when creating the contact, or on customer.number otherwise.