Advanced Features

Qall Voice AI includes powerful advanced features for complex use cases—from data extraction and webhooks to multi-tenant management and outbound calling.

Data Extraction

What is Data Extraction?

Purpose: Automatically extract structured data from conversations (names, phone numbers, addresses, etc.).Use Cases:

Lead qualification forms
Customer information collection
Order processing
Appointment scheduling
Survey responses

How it works:

Define fields you want to extract
AI identifies relevant information during calls
Data is stored in structured format
Export or integrate with your systems

Setting Up Data Extraction

Field Configuration:

Field Name: What to call the extracted data
Field Type: Text, number, email, phone, date, etc.
Required: Whether the field must be collected
Validation: Rules for valid data

Example Fields:

{
  "name": {"type": "text", "required": true},
  "phone": {"type": "phone", "required": true},
  "email": {"type": "email", "required": false},
  "budget": {"type": "number", "required": false}
}

Start with essential fields only. You can always add more later as you refine your process.

Webhook Integrations

Webhook Overview

What are webhooks? Real-time notifications sent to your systems when events occur.Common Events:

Call started
Call ended
Data extracted
Tool used (transfer, end call)
Errors occurred

Use Cases:

Update CRM systems
Trigger follow-up emails
Log call analytics
Sync with databases
Notify team members

Webhook Configuration

Setup Steps:

Provide your webhook URL
Choose which events to send
Configure authentication (if needed)
Test webhook delivery

Webhook Payload Example:

{
  "event": "call_ended",
  "call_sid": "CA123456789",
  "timestamp": "2024-01-15T10:30:00Z",
  "duration": 180,
  "extracted_data": {
    "name": "John Doe",
    "phone": "+1234567890"
  }
}

Ensure your webhook endpoint can handle the expected volume of calls and responds quickly (< 3 seconds).

Multi-Tenant Management

Multi-Tenancy Overview

What is multi-tenancy? Support multiple organizations or clients with isolated data and configurations.Benefits:

Separate assistants per client
Isolated data and settings
Custom branding per tenant
Centralized management
Scalable pricing models

Use Cases:

Agency serving multiple clients
SaaS platform with voice features
Enterprise with multiple departments
White-label solutions

Tenant Configuration

Setup Steps:

Create tenant accounts
Assign phone numbers to tenants
Configure tenant-specific assistants
Set up isolated data storage
Manage billing and usage

Tenant Isolation:

Separate databases/schemas
Isolated API keys
Custom domain support
Tenant-specific analytics
Independent scaling

Multi-tenancy requires careful planning of data architecture and security. Consult with your development team for implementation.

Background Sounds

Background Audio Features

Purpose: Add ambient sounds to create realistic environments.Use Cases:

Restaurant sounds for food ordering
Office ambiance for business calls
Hold music for transfers
Brand-specific audio
Noise masking

Configuration:

Audio File: Upload your background sound
Volume: Adjust relative to voice
Loop: Continuous or one-time playback
Fade: Smooth transitions

Keep background sounds subtle (10-20% volume) to avoid interfering with conversation clarity.

Interruption Handling

Smart Interruption Management

What it does: Handles when callers speak over the AI.Configuration:

Interruption Threshold: How many words trigger interruption
Min Speaking Time: Minimum time AI must speak before interruption
Cooldown Period: Time between interruptions
Buffer Management: How to handle overlapping speech

Settings:

Threshold: 3 words (default)
Min Time: 0.5 seconds (default)
Cooldown: 2.0 seconds (default)

Too sensitive = choppy conversations. Too insensitive = poor user experience. Test and adjust based on your use case.

Outbound Calling

Outbound Call Features

What it enables: AI-initiated calls to customers.Use Cases:

Appointment reminders
Follow-up calls
Survey collection
Lead nurturing
Customer check-ins
Payment reminders

Configuration:

Campaign Setup: Define call lists and timing
Custom Scripts: Tailored messages per campaign
Scheduling: When to make calls
Compliance: Do-not-call list management

Outbound Call Setup

Steps:

Upload contact lists
Configure call scripts/agendas
Set calling schedules
Configure compliance settings
Monitor campaign performance

API Integration:

# Example outbound call API
response = qall_api.create_outbound_call(
    to_phone="+1234567890",
    assistant_id=123,
    agenda="Appointment reminder for tomorrow",
    custom_message="Hi, this is a reminder about your appointment..."
)

Outbound calling requires compliance with local regulations (TCPA, GDPR, etc.). Ensure you have proper consent and follow all applicable laws.

Advanced Analytics

Analytics & Reporting

Available Metrics:

Call volume and duration
Completion rates
Data extraction success
Tool usage patterns
Customer satisfaction scores
Cost per call

Custom Reports:

Performance dashboards
Trend analysis
A/B testing results
ROI calculations
Quality metrics

Integration:

Export to BI tools
API for custom analytics
Real-time monitoring
Automated alerts

Best Practices

Start simple: Implement basic features before advanced ones
Test thoroughly: Advanced features require more testing
Monitor performance: Track impact on call quality and user experience
Document configurations: Keep detailed records of settings and changes
Security first: Ensure proper authentication and data protection
Compliance: Follow industry regulations and best practices

Getting Help

Advanced features often require technical expertise. Consider working with your development team or contacting support for complex implementations.

Resources:

API documentation
Developer guides
Community forums
Professional services
Technical support

Getting Started

Core Concepts

AI Providers

Features

Advanced

Help & Resources

Data Extraction

Webhook Integrations

Multi-Tenant Management

Background Sounds

Interruption Handling

Outbound Calling

Advanced Analytics

Best Practices

Getting Help

​Data Extraction

​Webhook Integrations

​Multi-Tenant Management

​Background Sounds

​Interruption Handling

​Outbound Calling

​Advanced Analytics

​Best Practices

​Getting Help

Data Extraction

Webhook Integrations

Multi-Tenant Management

Background Sounds

Interruption Handling

Outbound Calling

Advanced Analytics

Best Practices

Getting Help